Agreement for Tutoring Services by KB's Online LTD.
When signing up to utilise our services, you are agreeing to the following terms.
TUITION SESSIONS
Sessions will be held at the agreed time as booked on our booking system and must be booked at least 48 hours and no more than 4 weeks in advance. Once registered, families will be given access to their own personalised student portal where they can book and pay for lessons in advance. All sessions will take place via Microsoft Teams, however face to face sessions are available by prior arrangement.
FEES PAYABLE TO THE TUTOR
We offer a variety of diffferet packages based on the key stage that your child is in: KS3 is charged at £35 per hour and KS4 is charged at £40 per hour. . Our experienced consultants are able to discuss the different payment packages and offers available to ensure that you get the best value.
PAYMENTS
Payments shall be made no later than at the point of booking and at least 24 hours before your lesson is due to take place. If payment is not received then your lesson will be automatically cancelled. Why not speak to one of our experienced consultants who can take you through the affordable payment plans and offers that we have available for your ease and convenience. Payments may be made to the following account via bacs transfer without any convenience fees: Account Name: KB’s Online Ltd Bank: Starling Bank. Account number: 49786810 Sort code: 608371 after agreeing with your personal tutor.
CANCELLATION AND REFUNDS
The student may cancel a session up to three hours before the scheduled time for reasons of a family emergency or sickness without penalty by notifying their tutor by text message or email. Lessons not attended for any other reason by the student without giving 24 hours’ prior notice to the Tutor shall be charged at the full rate. If the Tutor cancels a session for any reason and at any time prior to the start of the session, the Tutor agrees to refund the student any pre-payment for that session or to apply that payment to a make-up session that the Tutor and Student shall agree upon.
LATE ARRIVAL AND CHANGE OF SCHEDULE
Fees are calculated per the scheduled time agreed upon by the Tutor and Student. No adjustment to fees shall be made for time lost because of delay by the Student or by early termination of session by the Student. Any lost time because of the late arrival of the Tutor shall be compensated for by extending a lesson by mutual agreement and by such amount of time that was lost. The Tutor agrees to wait ten minutes, upon logging in to Microsoft Teams, from the time of the scheduled session before considering that session cancelled without enough prior notice and therefore subject to the terms set forth in the CANCELLATION AND REFUND policy.
SCHOOL HOLIDAYS
Our tutors value the importance of personal and co-orporate wellbeing and so may decide to use school holidays to rejuvenate and or spend time with family. We strongly recommend that students also be given the opportunity to have a break. However, tutors will ensure that their calendars are updated at least one week before school holidays so that families are aware of availabilities.
OBLIGATIONS OF THE TUTOR
• The Tutor undertakes to do all preparation prior to lessons and to structure lessons in such a way as to optimize time to the benefit of the Student.
• The Tutor shall keep confidential all information of the Student and shall contact other parties involved in the education of the Student only if given written permission by the Student to do so.
• The Tutor shall not assign any of his/her duties or obligations under this tutoring contract to a third party without the written permission of the Student.
• The Tutor shall at no time be required or obliged to execute homework or assignments on behalf of the Student but may provide support and guidance as part of a tutoring session.
OBLIGATIONS OF THE STUDENT
• The Student agrees that assignments, exercises or homework form an integral part of tutoring and undertakes to complete such work timeously and to the best of their ability.
• The Student agrees to have all equipment prepared and available for the scheduled time of tuition. This includes a Microsoft Teams account which has been set up and that the tutor has been provided with the details at least 2 days in advance of the first session.
- The student agrees to log on to Microsoft Teams 5 minutes before the scheduled lesson time in order to minimise delays in starting.
TERMINATION OF CONTRACT
This tutoring contract may be terminated by either party at any time by giving the other party 14 day’s prior written notice. If more than two sessions are missed in the period of one month consecutively, without adhering to the terms set forth in the CANCELLATION AND REFUND policy, then the tutoring contract will be considered cancelled and any pre-payment will be forfeited.
RELAXATION OF TERMS
No relaxation, indulgence, waiver or release by any party of any of the rights in terms of this agreement on one occasion shall prevent the subsequent enforcement of such rights and shall not be deemed to be a waiver of any subsequent breach of any of the terms.
WHOLE AGREEMENT
This agreement constitutes the entire understanding between the parties regarding the subject matter thereof and the parties waive the right to rely on any alleged expressed or implied provision not contained herein. Any alteration to this agreement must be in writing and signed by both parties.
MINORS
Where the Student is a legal minor, the Parent/Guardian shall enter this tutoring contract on behalf of the Student and shall accept and agree to all the terms and conditions contained herein on behalf of the Student.
Privacy Policy
Saturday, March 13, 2021 | Uncategorized
Privacy Policy
Introduction
KB’s Online Ltd (in this policy, “KB’s Online Ltd”), recognizes the importance of confidentiality and the protection of personal information. This Privacy Policy applies to KB’s Online Ltd, its affiliates and all KB’s Online Ltd owned and operated websites, subdomains and other online platforms and explains how we use and protect the Personal Information we hold, and how you can control the collection, correction and/or deletion of Personal Information.
Personal Information We Collect
For the purposes of this policy, “Personal Information” means information about an identifiable individual or information that permits an individual to be identified and which is collected by KB’s Online Ltd through the use of our services, including our website and any other online platforms that may be offered or operated from time to time. Personal Information does not include business contact information, such as name, title, business address and business telephone number when used for business communications.
Depending on the nature of your interactions or relationship with KB’s Online Ltd, we may collect such Personal Information as your first and last name, postal and email addresses, telephone number(s), social network data, information concerning your social circumstances, including age, date of birth, employment details and job title, education/qualification information, gender, and other sensitive Personal Information. We may also collect certain technical information about your use of our website and online platforms, including your IP address, the type of browser you use, access times, pages viewed and the referring link through which you accessed our website or platform. If you choose to engage in the purchase of any service from us, we or our third-party payment processors will collect your payment information.
Technologies such as cookies, beacons, tags and scripts, which are identifying technologies that your computer receives when you visit certain websites are used by KB’s Online Ltd. In certain circumstances, we may match or correlate this information with personal information that you may have previously submitted. Most browsers can be set to reject all cookies but features of our website may not work as intended if that option is chosen. We use permanent cookies to analyze website usage. We use temporary (session based) cookies to improve performance and to determine web trends. Temporary cookies disappear when you close your browser window. We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you for the purposes of gathering broad demographic information. We also use Google Analytics, Google Tag Manager, Google AdWords (Conversion Tracking), LinkedIn (Conversion Tracking), Optimize. Some or all of these tools may be used to track information about your behavior on our website depending on your region.
Our commitment
KB’s Online Ltd takes responsibility for maintaining and protecting Personal Information under our control. We have appointed a Data Protection Officer who can be contacted directly by the public and who is responsible for our day to day compliance. We review this policy and our personal data protection practices regularly to ensure that we are in compliance with applicable legislation and current best practices. We do not knowingly collect any personal information from children under the age of 13 without parental consent and the services offered by KB’s Online Ltd are not intended for use by children without parental consent.
How we collect, use and disclose personal information
We only collect personal information as required to meet the purposes that we have identified. We do not indiscriminately collect or retain personal information.
KB’s Online Ltd typically collects personal information that is voluntarily provided by the individual in question. At times, however, personal information is obtained from other sources, such as government bodies or third parties such as employers, references and service providers, as permitted by law. Where the purpose for the collection of personal information is unclear, you can ask the KB’s Online Ltd representative with whom you are dealing to provide an explanation of the purpose for the data collection. If required by applicable law, we will seek your explicit consent to process your Personal Information collected by KB’s Online Ltd and/or volunteered by you. The granting of such consent is entirely voluntarily; however, if you do not grant the requested consent, your use of the services provided by KB’s Online Ltd, including our website and any other online platform that we may offer from time to time may not be possible.
Our reason for collecting Personal Information about tutors, students, parents, staff and consultants is to establish and maintain our contractual or other business relationship with that individual.
The purpose for collecting Personal Information about tutors and students primarily to facilitate the provision of educational tutoring services online, including to allow students to quickly and easily assess the professional and educational background of tutors, as well as allowing us to communicate effectively with our tutors, students and parents and to maintain mailing lists.
We may also use your Personal Information to:
- Respond to your comments, questions and requests and provide customer service;
- Communicate with you about services, offers and promotions and provide news and information we think will be of interest to you;
- Manage your account and send you technical notices, updates, security alerts and support and administrative messages;
- Monitor and analyze trends, usage and activities;
- Link or combine with information we get from others to help understand your needs and provide you with better service; and
- Carry out any other purpose for which the information was collected.
Personal information supplied to us is confidential and we do not disclose the information to any third party except with actual or implied consent, or as permitted or required by law. We do not exchange or sell personal information.
We may share Personal Information about you as follows:
- with consultants and other service providers who need access to such information to carry out work on our behalf, including our legal and financial advisors;
- in response to a request for information from a court, law enforcement agency or other government agency or department if we believe disclosure is in accordance with any applicable law, or as otherwise required by any applicable law;
- if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of us or any third party;
- in connection with, or during negotiations of, any merger, sale of company assets, financing or transfer of all or a portion of our business to another entity; and
- otherwise with your consent or at your direction.
If you receive commercial emails from us, you may opt-out or unsubscribe at any time by following the instructions contained within the email or by sending an email to privacy@KB’s Online Ltd.com Please be aware that if you opt-out of receiving commercial email from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten (10) business days for us to process your request. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the any service or online platform that KB’s Online Ltd operates and with which you maintain a current user account.
Any personally identifiable information you elect to make publicly available through the use of our websites or any other KB’s Online Ltd service or online platform, such as posting comments on our blog page or in forums, will be available to others. If you remove information that you have made public, copies may remain viewable in cached and archived pages of our website or other online platforms, or if other users have copied or saved that information.
We display personal testimonials on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at info@kbs-online.com
KB’s Online Ltd will never rent or sell your Personal Information to others. However, we may use third party service providers from time to time to carry out certain functions for us such as data storage on servers or databases with hosting providers, printing, storage, shredding or document scanning. Where we use such outside service providers, we require those third parties to protect personal information in the same manner in which we protect it and to not use or disclose it for any purposes except as directed by KB’s Online Ltd.
KB’s Online Ltd may transfer, process and store Personal Information to affiliated entities or to other third party service providers across borders and from your country or jurisdiction to other countries or jurisdictions around the world, and your Personal Information may therefore be disclosed, transferred, stored (including electronically) or processed in such other jurisdictions for the purposes described herein.
In particular, by accessing or using our website, services or online platforms or otherwise providing Personal Information to us, you specifically acknowledge the processing and transfer of Personal Information in and to the United States of America (“U.S”) and that any personal information which is disclosed, transferred, stored or processed in the U.S. may be subject to legal requirements of that jurisdiction, including the United States USA PATRIOT Act, which facilitates, among other things, the ability of U.S authorities to conduct searches and to seize or compel the disclosure of records which may contain Personal Information.
if you choose to use the KB’s Online Ltd website or any of the services or online platforms we operate from the EU or EEA or other regions of the world with laws governing data collection and use that may differ from Canadian or U.S. law, then please note that you may be transferring your Personal Information outside of those regions to the U.S. or Canada for storage and processing by our service providers listed below. We will comply with GDPR requirements providing adequate protection for the transfer of personal information from the EU/EEA to the U.S. or Canada.
KB’s Online Ltd Data Processors:
- Storing personal documents, profile information
- Communicating with tutors and students online
-
Mailchimp
- Emailing students, parents and tutors
Information you disclose publicly
By connecting with the KB’s Online Ltd through our social media pages or accounts, or by posting content using KB’s Online Ltd-created hashtags or other identifiers, you are providing your consent for KB’s Online Ltd to use any Personal Information or other content you submit or make available through such sites for marketing and promotional purposes, including, but not limited to, incorporation into our marketing materials, without further notice or compensation.
KB’s Online Ltd may also collect and process any Personal Information that you volunteer in our website forms, including when you sign up to receive newsletters or other information from KB’s Online Ltd.
External Links
Our website contains links to third party web sites. KB’s Online Ltd is not responsible for the privacy practices or the content of such web sites nor does KB’s Online Ltd warrant the quality, accuracy or completeness of information contained in these sites.
Our website and the services and online platforms we operate from time to time may include social media features, such as the Facebook “Like” button and other widgets. These features may collect your IP address and which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the organization providing it.
Geographic Location
For individuals located in the European Economic Area (EEA), all processing of Personal Information is performed in accordance with privacy rights and regulations following the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, known as the General Data Protection Regulation (GDPR), and KB’s Online Ltd’s processing of the Personal Information of such individuals will take place in accordance with the GDPR.
KB’s Online Ltd processes Personal Information both as a “Processor” and as a “Controller”, as defined in the GDPR; however, where you have volunteered personal information with respect to the creation of a user account under any of the services or online platforms offered by KB’s Online Ltd from time to time, you will be the Controller and KB’s Online Ltd will be the Processor.
All data collected by KB’s Online Ltd will be stored exclusively in secure hosting facilities provided by Amazon Web Services. KB’s Online Ltd has a data processing agreement in place with this provider, ensuring compliance with the GDPR. All hosting is performed in accordance with the highest security regulations. All transfers of data internally in the EEA is done in accordance with this data processing agreement.
Protecting your personal information
Regardless of your geographic location, we strive to maintain personal information in as accurate, complete and up-to-date a form as necessary to fulfill the purposes for which it was collected. We protect personal information by adopting reasonable physical, technical and organizational security processes and safeguards appropriate to the sensitivity of the Personal Information, regardless of format, which prevents accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of Personal Information. Our security safeguards include premises security and restricted access to files containing personal information. Depending upon the information under our control, we also use technological safeguards such as security software and firewalls to prevent hacking or unauthorized computer access, internal passwords and security policies. Please note, however, that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your Personal Information. KB’s Online Ltd will promptly notify individuals in the event of any known unauthorized access to or use of that individual’s Personal Information.
Information we collect automatically
We automatically collect certain information about you when you access or use our website or transact business with us, including:
- Log Information: We collect information about your use of our websites, such as the type of browser you use, access times, pages viewed, your IP address and the referring link through which you accessed our websites.
- Transaction Information: When you engage in a tutoring session, we collect information about the transaction, such as details regarding the type or nature of tutoring being provided and the date and time of the tutoring session. Video recordings of tutoring sessions are kept to ensure the security and safety of students on the platform, and for students to use as study aids in the future.
Retention and Deletion
KB’s Online Ltd will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws. For certain data pertaining to a user account registered to one of KB’s Online Ltd’s online platforms, you have control over the Personal Information collected and the duration for which your Personal Information is kept. Users of KB’s Online Ltd’s online platforms with an active account will therefore have the responsibility to delete data as and when required. If you have an active user account with a service or online platform operated by KB’s Online Ltd, we will retain your information for so long as your account is active or as needed to provide you with services. If an account of a user of one of KB’s Online Ltd’s online platforms is terminated or expires, all Personal Information collected through that platform will be deleted, as required by applicable law.
Children’s Privacy
Protecting the privacy of young children is especially important. For that reason, except as expressly set out in this Privacy Policy and with your consent, KB’s Online Ltd does not knowingly collect or solicit Personal Information from anyone under the age of 13 without parental consent and the services offered by KB’s Online Ltd are not intended for use by children without parental consent. . In the event that we learn that we have collected Personal Information from a child under age 13 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at privacy@KB’s Online Ltd.com.
Accessing your personal information
If you maintain a current account with KB’s Online Ltd or one of the services or online platforms we operate, you can review, correct, update, amend or delete Personal Information about you by logging into your account. Alternatively, you may write to our Data Protection Officer to request such access. KB’s Online Ltd will acknowledge your request within seventy-two (72) business hours and handle it promptly. If requested, we will inform you if we are holding Personal Information about you, as well as details about the Personal Information. We reserve the right to confirm your identity before complying with any access request. In responding to an access request, we may charge a reasonable copying or retrieval fee, the amount of which we will provide in advance. Access to Personal Information may be denied if required or authorized by law. If a request for access is denied, KB’s Online Ltd will provide an explanation of the reasons for the refusal. If you are a resident of the EEA or the EU, the GDPR gives you a range of rights in connection with our processing of your personal data. In this regard, you have the right to request that we rectify or delete your Personal Information or restrict the processing of your Personal Information, if you think it is inaccurate. Furthermore, you have the right to object against the processing based on our legitimate interests as a legal basis. We are required to assess and act on your request. Additionally, you also have the right to data portability if it should become relevant.
If you choose to withdraw your consent to continued collection, use or retention of your Personal Information, we will explain the consequences of such withdrawal. You may also challenge the accuracy of Personal Information about you in our custody and KB’s Online Ltd will amend Personal Information where appropriate.
Acceptance of this Policy
We assume that visitors to the KB’s Online Ltd website and users of all KB’s Online Ltd services and online platforms have carefully read and understood this policy and agree to its contents. If you do not agree with this Privacy Policy, you should refrain from using the KB’s Online Ltd website and any services and online platforms offered by KB’s Online Ltd. Your continued use of the KB’s Online Ltd website and any services and online platforms offered by KB’s Online Ltd implies your acceptance of this Privacy Policy and any revisions hereto. This Privacy Policy is an integral part of terms and conditions associated with any of the services and online platforms offered by KB’s Online Ltd from time to time.
How to contact us
If you wish to request access to personal information about you, request a correction to information about you or have questions about our privacy policy, you may contact our Data Protection Officer via email as follows:info@kbs-online.com.
KB’s Online Ltd reviews this Privacy Policy on a regular basis and will post the revised or updated policy from time to time as required. This Privacy Policy was last updated on May 24, 2018.
Recourse
If you have a concern about the Personal Information handling practices of KB’s Online Ltd, a complaint, in writing, may be directed to our Privacy Officer. Upon verification of your identity, we will act promptly to investigate the complaint and respond within 60 days.
Where our Privacy Officer makes a determination that a complaint is well founded, we will take the necessary steps to correct the offending information handling practice and/or revise the Privacy Policy and procedures of KB’s Online Ltd. Where our Privacy Officer determines that a complaint is not well founded, the individual will be notified in writing of such determination.
If you are dissatisfied with the finding of and corresponding action taken by our Privacy Officer, you may bring a complaint to the Information Commissioner’s Office at the address below:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Fax: 01625 524510
Safegaurding Policy
Saturday, March 13, 2021 | Policies
Safeguarding policy
KB’s Online Ltd is committed to ensuring the highest possible standard of safeguarding. The personal safety and wellbeing of each student and tutor is paramount.
LEGISLATIVE FRAMEWORK/RELATED POLICIES
1. a. This policy aims to ensure that all persons using our services can do so safely within safeguarding standards and UK law.
AIMS
1. a. The aim of this policy is to safeguard all students and other persons whilst they are within a lesson session.
2. b. This policy document contains the responsibilities of tutors, students, parents and other responsible adults.
3. c. It is important that all persons using or working on behalf of KB’s Online Ltd are aware of this policy and have familiarised themselves.
4. d. This policy should be read and understood before engaging in any activity arranged through KB’s Online Ltd and the responsibilities and Safeguarding Procedures therein adhered to. Contravention of the Safeguarding Policy document could lead to suspension and/or barring from the services.
PRIVACY
1. a. The contents of all email communications between tutors, parents and students will go via Microsoft Teams.
2. b. The tutor will not be aware of the personal email address of the student or parent/responsible adult and will not be able to communicate with them directly. The tutor will not be able to initiate first email contact with parents or students.
3. c. All personal details about the student and parents, including contact address and phone number, will remain private and confidential and will not be available to the tutor.
RECORDING OF SESSIONS
1. a. All lessons will be recorded and normally available for play back to the parents, tutors and students for up to 90 days.
2. b. KB’s Online Ltd may review any session where a report has been made.
3. c. KB’s Online Ltd will allow access to UK law enforcement of any recording where it is reported a criminal offence may have occurred in relation to a specific session.
1. a. The tutor shall:
• Ensure that their environment does not display any inappropriate images or documentation capable of being viewed by the student or parent/responsible adult when conducting a session.
• Treat students fairly and without prejudice or discrimination; students who have a disability or come from a minority ethnic or cultural group can easily become victims of discrimination and prejudice which may be harmful to the student’s wellbeing.
• Always ensure language is appropriate and not offensive or discriminatory.
• Ensure any contact with the student is appropriate to their role as a tutor and confined to the relevant lesson session.
• Not make any improper suggestions to a student.
• Not send unsolicited communications to the student or parent/responsible adult.
• Value and take students’ contributions seriously.
• Report any dispute with a student, parent/responsible adult, or another tutor to KB’s Online Ltd.
• Report any inappropriate behaviour or illegal activity identified within a lesson session by the student or third party.
• Be aware that the sessions are recorded and they are available for review by a student or parent/responsible adult for a period up to 90 days.
THE STUDENT
1. a. The student shall:
• Treat the tutor with respect and fairness, and not subject them to abusive behaviour or language.
• Not make any improper suggestions to the tutor.
• Have no inappropriate communication with the tutor outside the lesson session.
• Report any dispute with a tutor to a parent/responsible adult.
• Report any inappropriate behaviour or illegal activity by a tutor within a session.
• Be aware that the sessions are recorded and they are available for review for a period up to 90 days.
1. a. The parent/responsible adult shall:
• Always be responsible for the welfare of the student during the session.
• Always be responsible for the physical environment of the pupil during the session ensuring it is safe and appropriate.
• If they consider it appropriate, be present or available during a tutor session so any concerns encountered by the student can be reported as soon as possible and ensure the student and tutor are behaving in an appropriate manner.
• Ensure that tutors will be treated with respect and fairness by the student and will not be subjected to abusive behaviour or language.
• Ensure that no improper suggestions are made by either the tutor or student.
• Ensure the student has no inappropriate communication with the tutor outside the lesson session.
• Report any unsolicited communications between the tutor and student if appropriate.
• Report any dispute with a tutor.
• Report any inappropriate behaviour or illegal activity by a tutor.
• Be aware all lessons will be recorded and made available for play back for up to 90 days.
1. a. The Director/Management of KB’s Online Ltd shall:
• Ensure that any dispute between persons using KB’s Online Ltd services is handled efficiently and fairly without discrimination.
• Deal with reports of possible illegal activity promptly, ensuring the safety and wellbeing of the student and/or tutor.
• If any incident is reported to the police relating to a specific session, make the recording available for the police to use as evidence in any proceedings if appropriate.
• If appropriate, employ the services of an independent Child Protection consultant to review a report concerning the welfare of a student ensuring an appropriate course of action is taken.
• Regularly review the Safeguarding Policy to ensure they are relevant and adequate to safeguard all persons using KB’s Online Ltd services.
COMPLIANCE
1. a. All persons using KB’s Online Ltd services have a responsibility to familiarise themselves with the Safeguarding Policy.
2. b. Any tutor reported for a breach of the Safeguarding Policy will be suspended until the incident has been investigated by the appropriate authority. The reporter may be informed of the resolution if appropriate.
3. c. The final decision on action taken for minor breaches of the Safeguarding Policy will be the responsibility of KB’s Online Ltd.
4. d. Any person reported for illegal activity whilst using KB’s Online Ltd services will be reported to police and will be barred from the service.
5. e. Any person reported for causing harm to a student or subjecting the student to sexual abuse will be reported to police and barred from the service.
1. a. This Safeguarding Policy will be reviewed by KB’s Online Ltd on a regular basis to ensure it is adequate and relevant to safeguarding standards.
